Engineered for trust.
Mirai is designed for businesses where accuracy matters more than speed. Every architectural decision is oriented around transactional correctness, data isolation, and operational reliability.
Official Channel Integrations
Built around Meta's WhatsApp Business Platform and additional channels. No unofficial API wrappers, screen scraping, or grey-market integrations.
AI is not the system of record
Business logic and state — loyalty balances, voucher redemptions, bookings — live in a strongly consistent data store. AI orchestrates intent; the system of record holds truth.
Tenant isolation by design
Tenant isolation is treated as release-critical. Each organization's data is scoped through the canonical multi-tenant model and verified through launch certification gates.
Idempotent writes
All voucher redemptions, loyalty adjustments, and booking operations use idempotent write paths to prevent duplicate transactions under retry or concurrency scenarios.
Full audit trail
Every state-changing action — loyalty adjustments, voucher issuance, booking mutations — is logged with stable identifiers for traceability.
RBAC with least privilege
Role-based access control is designed to ensure operators, staff, and integrations only access the data and actions they are authorized for.
Scale-ready architecture
Engineered for high concurrency, with a design-day target of 500,000 simultaneous users across tenants. Scale is a first-class architectural concern, not an afterthought.
Deterministic state machines
Customer onboarding and conversation flows are modeled as deterministic state machines with clear transitions, remediation paths, and no ambiguous intermediate states.
Built for Singapore's Regulatory Environment
Singapore businesses need infrastructure that meets local standards. Mirai is designed with PDPA-conscious controls, data residency options, and healthcare operational needs in mind.
PDPA-Conscious Data Handling
Tenant isolation, audit trails, and consent-aware workflow patterns support Singapore data protection obligations.
Immutable Audit Trails
Every transaction logged with stable identifiers. Dispute-ready infrastructure for Singapore's regulatory environment.
Singapore Residency Options
Cloud-native infrastructure can be configured around Singapore data residency and customer procurement requirements.
Evidence-Led Security Review
Security controls, tenant-boundary evidence, and operational runbooks are documented for customer diligence.
For Singapore F&B operators, clinics, and service businesses: customer data boundaries are treated as release-critical. Mirai verifies tenant isolation through launch certification evidence before making broad launch claims.
Frequently Asked Questions
How does Mirai approach PDPA?
Mirai is designed for PDPA-conscious operations with tenant isolation, audit trails, access controls, and consent-aware workflow patterns. Final compliance depends on each customer's policies, data processing terms, and operational setup.
Where is my data stored?
Mirai can be configured around Singapore data residency requirements during customer onboarding. Final residency posture depends on the contracted deployment and subprocessors.
Can I export my data?
Yes. Mirai supports full data export capabilities. You retain ownership of your customer data and can export it at any time in standard formats for portability or backup purposes.
What happens in a dispute?
Mirai maintains immutable audit trails with stable identifiers for every transaction. This dispute-ready infrastructure provides clear evidence trails for Singapore's regulatory environment, including complete logs of loyalty adjustments, voucher redemptions, and booking mutations.
Design-day targets
These are the architectural targets Mirai is engineered around. They represent the design-day capacity, not marketing claims about current throughput.